Support Tutorials

This is a small family run business that is looking for every chance to keep improving and solving your problems by creating solutions. Please keep giving us the chance to solve them before posting feedback elsewhere. We care about your successes and want to be a part of them. We also understand that most of our customers are quite busy and may not have time to provide feedback which is just fine.


- The-SpiderWeb-Collection Team

Free Shipping when you

order 2 or more items.

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Gripper looping function diagram

















Warranty

‚ÄčOur boat cover support system is constructed of galvanized cable, coated with vinyl. We do recommend placing a small piece of foam, non-abrasive fabric or simply shop rags between cable and windshield frame to avoid wear. Cable grippers are now larger and much stronger than early models. Best use is achieved by anchoring to three points near the bow of your boat and four points toward the stern with, two that crisscross and two that run from center bow point which then spread out and separate at stern like the pattern shown in the boat drawing with purple lines. We support our products with a 3 year warranty on reliability and quality. This means with our original 4 mo. full-warranty we have added 32 months of limited warranty as well. This includes workmanship, mechanisms/grippers. If you'd simply like to replace your cables every once in a while, that "Cable-only" package is located in our products page and free shipping is included on that item even if only 1 is purchased. System is designed for heavy constant rain and for up to 75mph winds. System is not designed for heavy snow loads. Also, if you are using a cover that has been stretched out it will likely always puddle no matter what is supporting it. Cover or tarp must be kept TIGHT. Sometimes after a season or two there will be some mineral build up on the grippers from rain-fall and dust. Simply, lightly lubricate slides with a cotton swab, being careful not to lubricate serrated teeth, and they will continue to serve you for many years. In fact, we have never seen a gripper mechanism fail yet!